Canada. Global Affairs Canada

Site: Telephone and Online Service

Service: Essential Information for Canadian Travellers

Contact Information
Office Phone Emergencies abroad (from outside Canada - call collect) 1-613-996-8885  
Calls originating in Canada 613-944-6788  
Publications (in Canada) 1-800-267-8376 or 613-944-4000
Toll Free Phone Calls originating in Canada 1-800-267-6788; 
Publications (in Canada) 1-800-267-8376
TTY Phone 1-800-394-3472 (in Canada and the US) or 613-944-1310
Fax 613-943-1054
Social Media Facebook Facebook:
Twitter Twitter:
Email Form
Site Information
Located In Community Ottawa
Physical Access Not Applicable - telephone and online service
Agency and Service Names
Former Name Foreign Affairs, Trade and Development Canada (2015)
Agency Information
Description (Agency) Manages Canada's diplomatic and consular relations, to encourage the country's international trade and to lead Canada’s international development and humanitarian assistance. It is also responsible for maintaining Canadian government offices abroad with diplomatic and consular status on behalf of all government departments.
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Provides consular assistance and information for Canadian citizens who will be travelling outside Canada, including a wide range of current information on conditions in foreign countries, information about trip planning, and legal issues while outside of Canada. Also able to provide emergency assistance and direction to those already travelling abroad.  
A variety of travel publications and fact sheets are available to download from the website. 
To request emergency assistance abroad: 
Email: or complete the online Emergency Contact Form 
Note: This service is only intended for Canadian citizens in need of emergency consular assistance while abroad.
Hours Mon-Sun 24 hours
Areas Served Canada
Eligibility Canadian citizens
Application Not applicable
Languages English ; French
Fees None
Categories and Classification
Service Categories Tourist Information ; Travel Directions/Trip Planning

Agency Overview

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