Canada. Global Affairs Canada

Site: Telephone and Online Service

Service: Essential Information for Canadian Travellers

Contact Information
Office Phone Emergencies abroad (from outside Canada - call collect) 1-613-996-8885;  
Travel publications 1-800-267-8376
Toll Free Phone 1-800-267-6788
TTY Phone 1-800-394-3472 (toll free from Canada and the US only) or 613-944-1310
Social Media Facebook Facebook:
Twitter Twitter:
Email Form
Agency Information
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Provides consular assistance and information for Canadian citizens who will be travelling outside Canada, including a wide range of current information on conditions in foreign countries, information about trip planning, and legal issues while outside of Canada. Also able to provide emergency assistance and direction to those already travelling abroad.  
A variety of travel publications and fact sheets are available to download from the website. 
To request emergency assistance abroad: 
* email  
* complete the online Emergency Contact Form  
* call the nearest Embassy or Consulate 
Note: This service is only intended for Canadian citizens in need of emergency consular assistance while abroad.
Hours Mon-Sun 24 hours
Areas Served Canada
Eligibility Canadian citizens
Application Not applicable
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Physical Access Not Applicable - telephone and online service
Categories and Classification
Service Categories International Travel Advisories ; Tourist Information ; Travel Directions/Trip Planning

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