Ombudsman for Banking Services and Investments

Contact Information

Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-844-358-3442
Fax 416-225-4722
E-Mail ombudsman@obsi.ca
Website www.obsi.ca
Social Media LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Agency Information

Legal Status (50) Non Profit

Description and Service Details

Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, and mutual fund companies
Hours Mon-Fri 8 am-6 pm
Areas Served Canada ; Ontario
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Make a complaint online or email, mail or fax
Languages Other - access to interpreters for other languages
Fees None

Site Information

Located In Community Toronto
Address & Map
20 Queen St W
Suite 2400
Toronto, ON
Canada M5H 3R3
 
View Google Map
Intersection Yonge St and Queen St W
Mailing Address PO Box 8, 20 Queen St W 
Suite 2400 
Toronto, ON 
Canada M5H 3R3
Physical Access Wheelchair accessible -- call for details

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Banking Institution Complaints

Agency Overview


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