Findhelp Information Services

Contact Information
Office Phone 416-392-4605
Toll Free Phone Administration 1-800-836-3238
TTY Phone 1-888-340-1001
Fax 416-392-4404
E-Mail info@findhelp.ca
Website www.findhelp.ca
Site Information
Located In Community Toronto Downtown Central
Address & Map
543 Richmond St W, Ste 125
Toronto, ON M5V 1Y6
 
View Google Map
Intersection Bathurst St and Queen St W
Mailing Address Box 203 
543 Richmond St W 
Toronto, ON M5V 1Y6
Physical Access Partially Accessible ; Wheelchair accessible washroom, assistance needed with door ; ramp from sidewalk to main entrance, non-powered swing door; elevator with tactile control panel and tone features
Agency and Service Names
Alternate Name 211 ; 211 Toronto ; 211Ontario.ca ; Blue Book ; CIT ; Immigration Settlement and Adaptation Program ; ISAP
Former Name Community Information Centre of Metropolitan Toronto (1998) ; Community Information Toronto (2004)
Agency Information
Legal Status (50) Non Profit ; (51) Registered Charity
Primary Executive Sue Wilkinson, Executive Director and Chief Executive Officer
Funding United Way
Description and Service Details
Description (Service) Comprehensive information and referral services * 211 and contact centre services * website and database development * consultation and training * partnership and standards development

Customer Service, customerservice@findhelp.ca

Data and resource coordination services -- including local and Ontario-wide web resources of community, health, social and related government services such as www.211Toronto.ca * Update Desk, 211update@findhelp.ca

Training and outreach, training@findhelp.ca -- training in assessment, information, referral, interviewing, communication skills, customer service, and understanding the structure of human services * outreach presentations

Partnership opportunities 416-392-4605 ext 101 -- for development of information systems and resources

Lead agency for SPARK Ontario -- see separate entry
Hours 211 -- Mon-Sun 24 hours * office Mon-Fri 8:30 am-4:30 pm
Areas Served Durham Region ; Halton Region ; Peel Region ; Toronto ; York Region
Boundaries Canada
Languages English ; French ; 180 languages available via 211 Inquiry Services (see separate entry)
Fees Fees for training services * free membership
Categories and Classification
Service Categories Comprehensive Information and Referral ; Information Technology Management Support ; Internet Information Resources ~ Human/Social Services Issues ; Professional Skills Development Support ~ Community/Social Services Occupations

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