Ombudsman Ontario
Site: Children and Youth Unit
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PDF (New Window)| Record #: MET5378 | Last Full Update: 26 Jun 2020 |
| Contact Information | |
|---|---|
| Office Phone | 416-325-5669 |
| Toll Free Phone | Ontario wide 1-800-263-2841 |
| TTY Phone | 416-325-2648 |
| Fax | 416-325-5681 |
| cy-ej@ombudsman.on.ca | |
| Website | www.ombudsman.on.ca/what-we-do/topics/children-youth |
| Agency Information | |
| Legal Status | (30) Provincial Government |
| Description and Service Details | |
| Description (Service) | COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email to info@ombudsman.on.ca Children and Youth Unit will respond to calls from children and youth in care Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature |
| Hours | COVID-19 -- Office and phone lines currently closed; complaints may be sent using online complaint form or by email to info@ombudsman.on.ca Regular hours Mon-Fri 9 am-4:30 pm |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools) |
| Application | Self referral |
| Languages | English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted |
| Fees | None |
| Site Information | |
| Located In Community | Toronto Downtown Central |
| Address & Map | |
| Intersection | Bay St and Queen St W |
| Physical Access | Wheelchair accessible automatic main entrance * easy access to elevator |
| Categories and Classification | |
| HCSD Main Heading | Youth |
| HCSD Sub Heading | Youth Advocacy / Legal Help |
| Service Categories | Children's Rights Groups ; Individual Advocacy ~ Youth ~ Government Services Issues ; Issue Advocacy ~ Youth Issues |
