Retirement Homes Regulatory Authority

Contact Information
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Site Information
Located In Community Toronto Downtown North
Address & Map
160 Eglinton Ave E, 5th Fl
Toronto, ON M4P 3B5
 
View Google Map
Intersection Mount Pleasant Rd and Eglinton Ave E
Physical Access Wheelchair accessible automatic main entrance ; Barrier-free washroom including door and stall
Agency and Service Names
Alternate Name RHRA
Agency Information
Legal Status (50) Non Profit
Primary Executive Bonnie Rose, Chief Executive Officer and Registrar
Description and Service Details
Description (Service) Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Categories and Classification
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ~ Older Adult/Aging Issues ; Health and Residential Facility Evaluation Information ; Senior Housing Information and Referral

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