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Retirement Homes Regulatory Authority

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Record #: MET1993 Last Full Update: 17 Dec 2018
Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Agency Information
Legal Status (50) Non Profit
Primary Executive Jay O'Neill, Chief Executive Officer and Registrar
Description and Service Details
Description (Service) COVID19 -- daily update of list of retirement homes with active or resolved COVID-19 outbreaks www.rhra.ca/en/covid-19

Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Site Information
Located In Community Toronto Downtown Central
Address & Map
55 York St, Suite 700
Toronto, ON M5J 1R7
 
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Categories and Classification
HCSD Main Heading Government / Legal ; Housing / Shelter
HCSD Sub Heading Consumer Protection / Complaints ; Help to Find Housing
Service Categories Adult Residential Facility Complaints ; Adult Residential Facility Licensing ; Government Consumer Protection Agencies ~ Housing Issues ; Health and Residential Facility Evaluation Information ; Housing Search Assistance ~ Older Adults

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