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Office of the Independent Police Review Director

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Record #: MET1605 Last Full Update: 18 Oct 2019
Contact Information
Office Phone 416-246-7071
Toll Free Phone 1-877-411-4773
TTY Phone 1-877-414-4773
Fax 416-327-8332 ; toll free 1-877-415-4773
E-Mail OIPRD@ontario.ca
Website www.oiprd.on.ca
Agency Information
Legal Status (20) Regional Government
Primary Executive Sylvana Capogreco, Interim Director
Description and Service Details
Description (Service) COVID-19 -- location is closed, no in-person services * all other service channels, including online, email, fax, mail and phone continue without any service interruptions * details about these services channels www.oiprd.on.ca/complaints/complaint-forms

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Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police service in Ontario * complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only * conducts systemic reviews of police services and audits of complaint services * outreach and education sessions with police and the public about the processes for making a complaint in the public complaints system * brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Members of the public with a complaint about a police officer or about a service provided or policy of a police service in Ontario
Application Complaint form available on website * complaints can be made in person, filed online, by mail, fax, email or at a local police service
Languages English ; French
Site Information
Located In Community Toronto Downtown Central
Address & Map
655 Bay St, 10th Fl
Toronto, ON M7A 2T4
 
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Intersection Bay St and Dundas St W
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Barrier-free washroom including door and stall
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Law Enforcement Complaints

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