Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Ontario Energy Board

Site: Consumer Relations

Memos and Bulletins
Public Comments COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements
Contact Information
Office Phone Greater Toronto Area 416-314-2455
Toll Free Phone Within Ontario 1-877-632-2727
TTY Phone Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Fax 416-440-7656
E-Mail ConsumerRelations@oeb.ca
Website www.oeb.ca
Agency Information
Legal Status (30) Provincial Government
Primary Executive Mary Anne Aldred, Chief Executive Officer and General Counsel
Description and Service Details
Description (Service) COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements * Time-of-use pricing -- customers on time-of-use (TOU) pricing pay off-peak price for throughout the day, extended until May 31st

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Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates charged to customers * regulates rebates to consumers * online inquiry and complaint forms * online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage * information on programs that help low income energy consumers in Ontario * consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs * funded by an independent trust set up by the Government of Ontario * contact your local electric utility or see online form to assess eligibility affordabilityfund.org
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website * complaint or inquiry forms available online
Languages English ; French
Site Information
Located In Community Toronto Downtown North
Address & Map
2300 Yonge St, 27th Fl
Toronto, ON M4P 1E4
 
View Google Map
Intersection Yonge St and Eglinton Ave W
Mailing Address Box 2319 
2300 Yonge St 
Toronto, ON M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking
Categories and Classification
HCSD Main Heading Government / Legal ; Income Programs
HCSD Sub Heading Assistance Programs ; Consumer Protection / Complaints
Service Categories Consumer Education ~ Utility Issues ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints

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