IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services

Ontario Energy Board

Site: Consumer Relations

Memos and Bulletins
Public Comments COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements
Contact Information
Office Phone Greater Toronto Area 416-314-2455
Toll Free Phone Within Ontario 1-877-632-2727
TTY Phone Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Fax 416-440-7656
E-Mail ConsumerRelations@oeb.ca
Website www.oeb.ca
Agency Information
Legal Status (30) Provincial Government
Primary Executive Mary Anne Aldred, Chief Executive Officer and General Counsel
Description and Service Details
Description (Service) COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements * Time-of-use pricing -- customers on time-of-use (TOU) pricing pay off-peak price for throughout the day, extended until May 31st

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Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates charged to customers * regulates rebates to consumers * online inquiry and complaint forms * online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage * information on programs that help low income energy consumers in Ontario * consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs * funded by an independent trust set up by the Government of Ontario * contact your local electric utility or see online form to assess eligibility affordabilityfund.org
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website * complaint or inquiry forms available online
Languages English ; French
Site Information
Located In Community Toronto Downtown North
Address & Map
2300 Yonge St, 27th Fl
Toronto, ON M4P 1E4
 
View Google Map
Intersection Yonge St and Eglinton Ave W
Mailing Address Box 2319 
2300 Yonge St 
Toronto, ON M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking
Categories and Classification
HCSD Main Heading Government / Legal ; Income Programs
HCSD Sub Heading Assistance Programs ; Consumer Protection / Complaints
Service Categories Consumer Education ~ Utility Issues ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints

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