Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Psychiatric Patient Advocate Office

Site: Toronto Office

Contact Information
Office Phone 416-327-7000
Toll Free Phone 1-800-578-2343
Fax 416-327-7008
E-Mail ppao.moh@ontario.ca
Website www.ppao.gov.on.ca
Primary Contact Melroy Borges, Executive Assistant; Phone: 416-327-4548; Email: melroy.borges@ontario.ca
Alternate Contact Katerina Tsangaris, Program Manager
Agency Information
Legal Status (50) Non Profit
Primary Executive Vanessa Zanette, Senior Manager - Strategy and Program Development
Description and Service Details
Description (Service) Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and French

Visit website for list of locations in Ontario
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Patients admitted to designated hospitals that have a mental health unit (Schedule 1) * also clients living in the community who are placed on a community treatment order and their substitute decision makers, if any
Application Self or professional referral -- call for information
Languages English ; Translation and interpretation may be arranged for other languages
Fees None
Site Information
Located In Community North York Central
Address & Map
North American Life Tower
5700 Yonge St, 5th Fl
Toronto, ON M2M 4K5
View Google Map
Intersection Yonge St and Finch Ave W
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator - braille features ; Barrier-free washroom including door and stall ; Also accessible via Finch subway station
Categories and Classification
HCSD Main Heading Disabilities ; Government / Legal
HCSD Sub Heading Advocacy for People with Disabilities ; Community Legal Services ; Consumer Protection / Complaints
Service Categories Mental Health Facility Complaints ; Patient Rights Assistance ~ Mental Illness/Emotional Disabilities ; Protection and Advocacy for Individuals with Disabilities ~ Mental Illness/Emotional Disabilities ; System Advocacy ~ Mental Health Issues

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