Ontario. ServiceOntario

Site: Office of the Registrar General

Memos and Bulletins
Public Comments New polymer birth certificates are available as of April 15, 2015 * old birth certificates are still valid and do not need to be replaced
Contact Information
Office Phone 416-325-8305
Toll Free Phone ServiceOntario 1-800-461-2156
TTY Phone 1-800-268-7095
Fax 1-807-343-7459
Website https://www.ontario.ca/page/official-government-id-and-certificates
Site Information
Located In Community North York Central
Address & Map
ServiceOntario Counter
47 Sheppard Ave E, 4th Fl, Unit 417
Toronto, ON M2N 5X5
 
View Google Map
Intersection Yonge St and Sheppard Ave E
Mailing Address PO Box 4600 
Ontario Government Building 
189 Red River Rd 
Thunder Bay, ON P7B 6L8
Physical Access Wheelchair accessible building including main entrance and barrier free washrooms
Agency and Service Names
Alternate Name Ontario. Office of the Registrar General ; Registrar General ; Service Ontario ; ServiceOntario
Agency Information
Legal Status (30) Provincial Government
Description and Service Details
Description (Service) Issues certificates for births, deaths, marriages and adoptions that occurred in Ontario * administers name changes * registers clergy to perform marriages

Hours ServiceOntario Counter Mon-Fri 8:30 am-5 pm * Telephone contact centre Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Application Regular service
Mail, courier or fax applications to Thunder Bay office -- 6-8 weeks
Online certificate application -- 15 business days plus shipping time

Fast services -- some restrictions apply * call or visit website for details
Online premium service -- 5 business days * $30 surcharge
In person applications -- 2 business days plus shipping time (Emergency service) * proof of urgency required * $30 surcharge

Statement of Live Birth -- download application

4-in-1 Newborn Bundle -- register birth and apply for birth certificate, Social Insurance Number and Canada and Ontario child benefits all at once * must apply online
Languages English ; French
Fees Vary based on type of document or service requested * name change due to marriage free if within 90 days
Categories and Classification
Service Categories Adoption Records ; Birth Certificates ; Death Related Records/Permits ; Marriage Certificates ; Name Change Assistance

Agency Overview


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