Ontario. Ministry of Government and Consumer Services. Consumer Protection Ontario

Contact Information
Office Phone Consumer Complaint Line 416-326-8800
Toll Free Phone 1-800-889-9768
TTY Phone 416-229-6086 ; 1-877-666-6545
Fax 416-326-8665
E-Mail consumer@ontario.ca
Website https://www.ontario.ca/consumer
Primary Contact Bianca Pocanschi, Coordinator, Inquiry and Information Services; Phone: 416-326-8642
Site Information
Located In Community Toronto Downtown Central
Address & Map
56 Wellesley St W, Ste 1600
Toronto, ON M7A 1C1
 
View Google Map
Intersection Bay St and Wellesley St W
Mailing Address 77 Wellesley St W 
Toronto, ON M7A 2J6
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Barrier-free washroom including door and stall ; Street parking
Agency and Service Names
Alternate Name Consumer Beware List
Former Name Ontario. Ministry of Consumer Services. Consumer Protection Branch (2015) ; Ontario. Ministry of Small Business and Consumer Services (2012)
Agency Information
Legal Status (30) Provincial Government
Primary Executive Barbara Duckitt, Director
Description and Service Details
Description (Service) Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services * investigation and enforcement of consumer protection legislation * public education and awareness programs, including online searchable Consumer Beware List of businesses
Hours Mon-Fri 8:30 am-5 pm * taped information available Mon-Sun 24 hours
Areas Served Ontario
Boundaries Ontario
Eligibility General public
Application Call, email, or visit website * complaint form available online
Languages English ; French
Fees None
Categories and Classification
Service Categories Consumer Education ; Consumer Law ; Consumer Product Safety Complaints ; Government Consumer Protection Agencies ; Legislation Information ~ Consumer Issues

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