Ontario. Ministry of Community and Social Services. Ontario Disability Support Program

Contact Information
Office Phone Information Line 416-325-5666 ; Disability Adjudication Unit 416-326-5079 ; Toronto Regional Office 416-325-0500
Toll Free Phone Information Line 1-888-789-4199 * Disability Adjudication Unit 1-888-256-6758
TTY Phone Disability Adjudication Unit 416-326-3372
Website www.mcss.gov.on.ca/en/mcss/programs/social/odsp
Site Information
Located In Community Toronto Downtown Central
Address & Map
Toronto, ON
View Google Map
Mailing Address c/o Disability Adjudication Unit 
Box B18 
Toronto, ON M7A 1R3
Physical Access Not Applicable
Agency Information
Legal Status (30) Provincial Government
Primary Executive Ira Matthews, Social Assistance Program Manager
Description and Service Details
Description (Service) Income Supports:
Health benefits -- prescription drugs * dental care * vision care * medical supplies, including diabetic and surgical supplies * transportation to medical treatment if cost exceeds $15 per month * Pregnancy and Breastfeeding Nutritional Allowance * Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics * batteries for mobility devices and hearing aids * guide dogs * Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit * child care costs * Work-related benefit * Transitional health benefit * Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information and payment details, file status * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Income Support
Adults 18 years and older with a verified physical or mental disability expected to last a year or more * must live in Ontario and meet financial eligibility criteria

Employment Supports
Ontario residents 16 years and older with a physical or mental disability expected to last a year or more * it is not necessary to be receiving ODSP income support to be eligible for employment supports
Application Call nearest local office (see separate entries) to arrange a meeting or apply online * those in need of immediate assistance should apply for Ontario Works -- see separate entry Toronto. Employment and Social Services
Languages English ; French
Categories and Classification
Service Categories Assistive Technology Expense Assistance ~ Disability Benefit Recipients ; Comprehensive Disability Related Employment Programs ; Government Subsidized Prescription Drug Benefits ~ Disability Benefit Recipients ; Job Training Expense Assistance ~ Disability Benefit Recipients ; Medical Expense Assistance ~ Disability Benefit Recipients ; Provincial Government Information Lines ~ Disability Benefit Recipients ; Provincial/Territorial Social Assistance Disability Programs Applications ; Service Animal Purchase Assistance ~ Disability Benefit Recipients ; Transportation Expense Assistance ~ Disability Benefit Recipients ; Welfare Fraud Reporting ; Work Related Fee Payment Assistance ~ Disability Benefit Recipients

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