Contact Information
Office Phone 416-598-4898
Toll Free Phone 1-800-435-7308
Crisis Phone Emergency Intake 416-593-4849
Fax 416-204-7030
Social Media Facebook Facebook:
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LinkedIn LinkedIn:
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Primary Contact Carol Howes, Program Services Director
Agency Information
Legal Status (50) Non Profit ; (51) Registered Charity
Primary Executive Bruce Rivers, Executive Director
Alternate Executive Cindy Metzler, Associate Executive Director
Description and Service Details
Description (Service) Crisis intervention centre * residential, non-residential and community support services * education * pastoral ministry * runaway prevention program * day program * community youth meal programs

Community Support Services, 416-204-7037 -- drop-in for ex-residents and non-residents * hot meal or food package (member of Daily Bread Food Bank) * clothing * hygiene necessities * showers * assessment and referrals * counselling * health care * housing help * literacy * life skills * assistance in finding and keeping a job * legal resources * recreation * street outreach * ID clinic

Health Care Services -- primary medical care * diagnostic services * health education * assistance in obtaining medical coverage * referrals * access to family practice doctor and psychiatrist, -- online information, fact sheets and advice on youth issues and homelessness * searchable resource directory of services

Member agency of Toronto Drop-in Network (TDIN)
Hours Emergency Intake -- Mon-Sun 24 hours
Drop-in -- Mon-Sun 11:30 pm-7 pm
Food bank -- Fri 1:15 pm-6:45 pm
Meal programs: Lunch -- Mon-Sun 1:15 pm-4 pm * Supper -- Mon-Sun 4 pm-6:45 pm
Health Care Services: walk-in -- Mon-Fri 8 am-12 noon, 1 pm-3 pm; also Thu 3:30 pm-7 pm * primary care providers -- Mon-Tue mornings, Wed-Fri afternoons * psychiatrist -- Tue-Wed by appointment
ID clinic -- Thu 1 pm-3 pm, sign in by 2:30 pm
Areas Served Toronto
Eligibility Ages: 16 year(s) - 24 year(s) 
Homeless and runaway youth 16-24 years
Application Call or drop in * food bank -- at initial intake assessment discussion, income and address information, and identification for household members, may be requested -- call for details
Languages English ; French ; Spanish ; Other languages may be available
Site Information
Located In Community Toronto Downtown Central
Address & Map
20 Gerrard St E
Toronto, ON M5B 2P3
View Google Map
Intersection Yonge St and Gerrard St E
Physical Access Designated parking at entrance - unloading only ; Easy access to elevator - side entrance ; Barrier-free washroom including door and stall - main program area ; Wheelchair accessible washroom, assistance needed with door - 3rd floor ; Wheelchair accessible shower and bathroom stalls - girls residential floor
Categories and Classification
Service Categories Community Meals ~ Young Adults ; Faith Based Counselling ~ Homeless Youth ; Food Banks ~ Homeless Youth ; General Clothing Provision ~ Homeless Youth ; General Health Education Programs ~ Homeless Youth ; General Medical Care ~ Homeless Youth ; General Recreational Activities/Sports ~ Homeless Youth ; Homeless Drop In Centres ~ Homeless Youth ; Homeless Meals ~ Youth ; Housing Search and Information ~ Homeless Youth ; Identification Clinics ; In Person Crisis Intervention ~ Homeless Youth ; Internet Information Resources ~ Homelessness Issues ~ Youth Issues ; Legal Issues Education/Information ~ Homeless Youth ; Life Skills Education ~ Homeless Youth ; Personal/Grooming Supplies ~ Homeless Youth ; Public Showers/Baths ~ Homeless Youth ; Runaway/Homeless Youth Counselling ; Runaway/Homeless Youth Helplines ; Specialized Information and Referral ~ Homeless Youth ; Street Outreach Programs ~ Youth ; Youth Literacy Programs ~ Homeless Youth

Agency Overview

Services at this Location

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