Memos and Bulletins
Public Comments The waiting period will be reduced from two weeks to one week, effective January 1, 2017 * for claims established prior to January 1, 2017, the waiting period remains at two weeks
Contact Information
Toll Free Phone English 1-800-206-7218 * French 1-800-808-6352 * Automated Telephone Reporting Service -- English 1-800-531-7555, French 1-800-431-5595 * Social Security Tribunal 1-877-227-8577
TTY Phone Toll free 1-800-529-3742
Website www.canada.ca/en/services/benefits/ei.html
Site Information
Located In Community Ontario
Physical Access Not Applicable
Agency and Service Names
Alternate Name Assurance emploi ; Compassionate Care Benefit ; EI ; Employment and Social Development Canada ; Employment Insurance ; ESDC ; Family Supplement ; Job Bank ; My Service Canada Account ; Social Security Tribunal ; UIC ; Unemployment Insurance Commission
Agency Information
Legal Status (40) Federal Government
Description and Service Details
Description (Service) Temporary financial assistance and support in finding new employment * claimants must conduct a reasonable job search to remain eligible

Basic benefit rate is 55% of average insured earnings * maximum weekly benefit $537 * duration of benefits based on insured weeks of work and regional unemployment rate

Working While on Claim pilot project (August 2016-August 2018) -- claimants keep 50 cents of EI benefits for every dollar earned in wages, up to a maximum of 90% of weekly earnings * claimants may choose instead to earn up to 40% of regular benefits or $75 per week (whichever is higher) with no reduction in EI payment

Family Supplement -- for low income families who receive the Canada Child Tax Benefit (see separate entry) * amount based on annual net family income * supplement will be added to EI payment

Special benefits -- 15 weeks sickness benefits * 26 weeks compassionate care benefits * 35 weeks for parents of critically ill or injured children * 15 weeks maternity benefits * 35 weeks parental benefits available to natural, legal or adoptive parents -- benefits can be shared by both parents * claimants may be able to receive combination of special benefits

My Service Canada Account -- computer access to claim information

Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Employment Insurance decisions

Job Bank www.jobbank.gc.ca -- online employment information and job postings * employers can post jobs online or by calling 1-866-789-1297

Program of Employment and Social Development Canada, delivered by Service Canada
Hours Recorded information Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Ontario
Boundaries Canada
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness in the family

Claimants must have worked a minimum of 420-700 hours (depending on region) of insured employment in the year prior to application (600 hours for maternity, parental, sickness or compassionate care benefits) * workers 65 years and older pay Employment Insurance (EI) premiums and are entitled to EI benefits, though income from employment-related pensions will be deducted

Claimants who quit a job without just cause or are fired for misconduct are ineligible for regular benefits * just cause includes discrimination, sexual harassment, working conditions that constitute a danger to health and safety, significant modification of terms and conditions respecting wages or salary, leaving to care for child or immediate family member, major changes in work duties
Application Application must be made online or in person at Service Canada sites -- see separate entries

Application and Records of Employment from previous employers should be submitted immediately after employment has ended, as delay may cause loss of benefits * the first week of the claim is a waiting period for which no benefits are paid * claimants' reports must be correctly completed to generate payment, but claimants of maternity and parental, parents of critically ill children, or compassionate care benefits do not need to complete reports
Languages English ; French
Fees None
Categories and Classification
Service Categories Career Change Counselling ; Employment Insurance ; Job Information ~ Internet Information Resources ; Vocational Assessment

Agency Overview

Services at this Location


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