Canada. Financial Consumer Agency of Canada
Service: Cashing a Government of Canada Cheque
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PDF (New Window)| Record #: KGN1934 | Last Full Update: 15 Aug 2019 |
| Contact Information | |
|---|---|
| Office Phone | Calls from the Ottawa area or from outside Canada 613-960-4666 |
| Toll Free Phone | English 1-866-461-3222 ; French 1-866-461-2232 |
| TTY Phone | Toll free 1-866-914-6097 ; for calls from the Ottawa area or from outside Canada 613-947-7771 |
| Fax | Toll free 1-866-814-2224 ; for calls from the Ottawa area or from outside Canada 613-941-1436 |
| info@fcac.gc.ca | |
| Website | www.canada.ca/en/financial-consumer-agency/services/banking/cashing-government-cheque.html |
| Agency Information | |
| Description (Agency) | Organization that ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities |
| Legal Status | (40) Federal Government |
| Primary Executive | Judith Robinson, Commissioner |
| Funding | Federal |
| Description and Service Details | |
| Description (Service) | Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank A bank can refuse to cash a Government of Canada cheque if: * bank suspects that it is counterfeit * cheque is for more than $1,500 * cheque has been endorsed or signed by a third-party * cheque has been altered in some way * cheque is connected with a crime or fraud If the bank refuses to cash the cheque, it must give a letter saying so * in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC) |
| Hours | Mon-Fri 8:30 am-5 pm |
| Areas Served | Canada |
| Eligibility | No restrictions |
| Application | Individuals must: * show one piece of identification (ID) with both photo and signature (for example: driver’s license or passport) Or: * show two pieces of acceptable ID * a full list of acceptable IDs is available on the website Or: * show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity |
| Languages | English ; French |
| Fees | None |
| Site Information | |
| Located In Community | Ottawa |
| Address & Map | |
| Intersection | Kent St and Laurier Ave W |
| Physical Access | Fully Accessible |
| Categories and Classification | |
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Banking Services Information and Support ; Government Consumer Protection Agencies |
