IMPORTANT NOTE: On Jan 12, 2021, the Ontario Government declared a State of Emergency and issued a stay-at-home order, which came into effect Jan 14, 2021 and will last until at least Feb 11, 2021

Services listed below may be impacted in response to increased restrictions. Please contact agencies or programs listed here prior to visiting in person in order to receive up to date information on services

Canada. Health Canada

Service: Consumer Product Safety Office

Memos and Bulletins
Public Comments This office is not open to the public for walk-in service.
Contact Information
Office Phone 416-973-1748
Toll Free Phone 1-866-662-0666
TTY Phone 1-800-465-7735
Fax 416-973-1746
E-Mail hc.onprodinfo.sc@canada.ca
Website www.canada.ca/en/health-canada/services/consumer-product-safety.html
Primary Contact Lana Kwan, Consumer Product Safety Officer
Alternate Contact Email: h.o.rdaes@aaac
Agency Information
Legal Status (40) Federal Government
Established 1978
Description and Service Details
Description (Service) Investigates complaints related to the Canada Consumer Product Safety Act (CCPSA) and enforces safety regulations. Also responsible for cosmetics under the Food and Drugs Act.
Hours Mon-Fri 8:30 am-4:30 pm, by appointment only
Areas Served Halton Region ; Hamilton (City of) ; Niagara Region ; Southwestern Ontario
Eligibility Open to all
Application Contact for information
Languages English ; French
Fees None
Site Information
Located In Community Ontario
Mailing Address c/o Federal Bldg 
Federal Bldg 
55 Bay St N, Ste 909 
Hamilton, ON L8R 3P7
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Consumer Product Safety Complaints ; Consumer Safety Standards ; Environmental Hazards Information ; Government Consumer Protection Agencies ; Hazardous Materials Control

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