Effective April 8, 2021, the Provincial government has declared a state of emergency and issued a province-wide stay-at-home order.

Services and hours listed on this page may be impacted in response to increased restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Capability Support Services

Site: Burlington - Aldershot Village

Service: Capability Support Services

Contact Information
Office Phone 289-408-8000
Fax 905-383-7112
E-Mail info@capabilitysupport.ca
Website capabilitysupport.ca
Social Media Facebook Facebook: www.facebook.com/Thrive-Group-126178830797173/
LinkedIn LinkedIn: ca.linkedin.com/company/thrive-group
Twitter Twitter: twitter.com/ThriveGroupSS
Primary Contact Mary Abdulahad, Program Coordinator; Phone: 289-309-8477 ext 224; Email: mabdulahad@thrivegroup.ca
Contact Form https://capabilitysupport.ca/contact-us/
Agency Information
Description (Agency) Funded by the Ontario Ministry of Health and Long-Term Care to provide quality attendant services to seniors and individuals with a physical disability  
* operated by Thrive Group
Legal Status (50) Non Profit
Established 1976
Primary Executive Lucy Sheehan, Executive Director, Community Services, AbleLiving Services / Capability Support Services, Thrive Group; Phone: 289-309-8477 ext 146; Fax: 905-383-7112; Email: lsheehan@thrivegroup.ca
Alternate Executive Karen Heffernan, Director, Community Services, AbleLiving Services / Capability Support Services, Thrive Group; Email: kheffernan@thrivegroup.ca
Funding Regional / Municipal ; Provincial - HNHB ; Fees - personal support services
Elections June
Description and Service Details
Description (Service) Provides personal support services to 10 seniors in accessible units in a 65 unit rent geared to income building 
* offers attendant outreach services in clients' homes, schools or workplaces 
* also provides personal support services on a fee-for-service basis 
* Personal Support Worker (PSW)  
Staffing hours:  
* shifts 24/7 
Homemaker assistance:  
* shopping  
* in home meal preparation  
* light housekeeping  
Personal Care:  
* personal hygiene  
* dressing  
* mobility  
* transfers/seating  
* toileting  
* changing beds  
* nutrition/food preparation  
* cueing  
* reminding  
* directing activities of daily living
Hours Office Mon-Fri 9 am-5 pm 
Service Mon-Sun 24 hours
Areas Served Burlington ; Dunnville ; Hamilton (City of)
Eligibility Ages: 16 year(s) and up 
Adults with a physical disability and seniors who are able to direct, or learn to direct, their own care
Application Self or family/caregiver/medical referral
Languages English
Fees Service - support services hired on fee-for-service basis ; None - for OHIP-funded support services
Site Information
Located In Community Burlington
Address & Map
Aldershot Village
540 Plains Rd E
Burlington, ON L7T 2E3
View Google Map
Intersection Kingsway Dr and Plains Rd E
Mailing Address c/o Capability Support Services 
William Osler Building 
565 Sanatorium Rd 
Hamilton, ON L9C 7N4
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Disabilities ; Health Care ; Older Adults
HCSD Sub Heading Home Support ; Home Support Programs ; Programs for Home Support
Service Categories Attendant Services for People With Disabilities ~ Physical Disabilities ; Errand Running/Shopping Assistance ~ Older Adults ; Errand Running/Shopping Assistance ~ Physical Disabilities ; Homemaker Assistance ~ Older Adults ; Homemaker Assistance ~ Physical Disabilities ; In Home Meal Preparation ~ Older Adults ; In Home Meal Preparation ~ Physical Disabilities ; Personal Care ~ Older Adults ; Personal Care ~ Physical Disabilities

Agency Overview

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