Commissioner for Complaints for Telecommunications Services

Site: Mailing Address

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Record #: BTN4820 Last Full Update: 02 May 2014
Agency and Service Names
Alternate NameCCTS
Contact Information
Toll Free Phone1-888-221-1687
TDD Phone1-877-782-2384
Social MediaTwitter Twitter
Agency Information
Agency DescriptionAn independent organization dedicated to working with consumers and participating telecommunications service providers to resolve complaints relating to telecommunications services including:  
* home telephone  
* long distance telephone services (including prepaid calling cards)  
* wireless phone services (including voice, data, and text)  
* wired and wireless Internet access services  
* white page directories, directory assistance, and operator services  
* other forborne (unregulated) retail telecommunications services 
Legal Status(50) Non Profit
Primary ExecutiveHoward Maker, Commissioner
Alternate ExecutiveMary M. Gusella, Chair, Board of Directors
Service Information
Service/Program DescriptionConsumers must first contact the service provider to try to resolve problem directly.  
* if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved  
* if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action 
Handles complaints concerning: 
* compliance with contract terms and commitments (but not the contract terms themselves)  
* billing disputes and errors (but not the price of the service itself)  
* service delivery 
* credit management  
Consumers can submit complaint online, by phone, fax, mail or email 
HoursMon-Fri 9 am-8 pm
Areas ServedCanada
EligibilityNo restrictions
LanguagesEnglish ; French
FeesMembership - for participating service providers ; None - for public
Site Information
Located In CommunityOttawa
Mailing AddressPO Box 81088 
Ottawa, ON K1P 1B1
AccessibilityNot Applicable - phone support and online resources only
Taxonomy and Classification
Service CategoriesDirectory Assistance ; Utility Service Complaints
Other Details
Source Database© Halton Information Providers