Commissioner for Complaints for Telecommunications Services

Site: Online and Telephone Service

Agency and Service Names
Alternate Name CCTS
Contact Information
Toll Free Phone 1-888-221-1687
TDD Phone Toll free 1-877-782-2384
Fax 1-877-782-2924
Social Media Twitter Twitter
Agency Information
Description (Agency) An independent organization dedicated to working with consumers and participating service providers to resolve complaints relating to telecommunications services including:  
* home telephone  
* long distance telephone services (including prepaid calling cards)  
* wireless phone services (including voice, data, and text)  
* wired and wireless Internet access services  
* white page directories, directory assistance, and operator services  
* other forborne (unregulated) retail telecommunications services
Legal Status (50) Non Profit
Primary Executive Howard Maker, Commissioner
Funding Fees
Service Information
Description (Service) Consumers must first contact the service provider to try to resolve problem directly.  
* if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved  
* if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action 
Handles complaints concerning: 
* compliance with contract terms and commitments (but not the contract terms themselves)  
* billing disputes and errors (but not the price of the service itself)  
* service delivery 
* credit management  
Consumers can submit complaint online, by phone, fax, mail or email
Hours Mon-Fri 9 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Not applicable
Languages English ; French
Fees Membership - for participating service providers ; None - for public
Site Information
Located In Community Ottawa
Accessibility Not Applicable - telephone and online resource
Taxonomy and Classification
Service Categories Directory Assistance ; Utility Service Complaints