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Commissioner for Complaints for Telecommunications Services

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Record #: BTN4820 Last Full Update: 09 May 2013
Record Details
Alternate NameCCTS
Contact Numbers
Toll Free Phone1-888-221-1687
TTY Phone1-877-782-2384
Contact Information
Located In CommunityOttawa
Mailing AddressPO Box 81088 
Ottawa, ON K1P 1B1
Wheelchair AccessibilityUnknown or Not Applicable - phone support and online resources only
Social MediaTwitter Twitter
Primary ExecutiveHoward Maker, Commissioner
Alternate ExecutiveMary M. Gusella, Chair, Board of Directors
Service Details
Areas ServedCanada
DescriptionIndependent organization dedicated to working with consumers and participating telecommunications service providers to resolve complaints relating to telecommunications services including:  
* home telephone  
* long distance telephone services (including prepaid calling cards)  
* wireless phone services (including voice, data, and text)  
* wired and wireless Internet access services  
* white page directories, directory assistance, and operator services  
* other forborne (unregulated) retail telecommunications services 
Consumers must first contact the service provider to try to resolve problem directly.  
* if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved  
* if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action 
Handles complaints concerning: 
* compliance with contract terms and commitments (but not the contract terms themselves)  
* billing disputes and errors (but not the price of the service itself)  
* service delivery, including installations, repairs, and disconnections  
* credit management including security deposits, payment arrangements and collections treatment 
Consumers can submit complaint online, by phone, fax, mail or email 
HoursMon-Fri 9 am-8 pm
FeesMembership - for participating service providers ; None - for public
LanguagesEnglish ; French
Service Level(50) Non Profit
Service CategoriesUtility Service Complaints