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Commissioner for Complaints for Telecommunications Services |
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| Notices | |||
|---|---|---|---|
| Public Comments | Does not address: * television and radio broadcasting services (see Canadian Radio-Television and Telecommunications Commission) * complaints related to yellow page directories * security services such as alarm monitoring, internet content and software-based applications * services that CRTC has not forborne for social or economic reasons (for example, payphones, 900/976 premium services, and accessibility services such as teletypewriter) * complaints about telemarketing or unsolicited messages (see Canadian Radio-Television and Telecommunications Commission) * claims of false or misleading advertising (see Competition Bureau) * pricing of services * privacy and confidentiality violations (see Privacy Commissioner of Canada) * contract terms or terms on service agreements and related documents (other than compliance with your provider’s contract or service terms) * complaints that have been, currently are, or should be before another organisation or tribunal that has the authority to compensate a customer for losses arising from the occurrence at issue | ||
| Record Details | |||
| Alternate Name | CCTS | ||
| Contact Numbers | |||
| Toll Free Phone | 1-888-221-1687 | ||
| TTY Phone | 1-877-782-2384 | ||
| Fax | 1-877-782-2924 | ||
| Contact Information | |||
| Located In Community | Ottawa | ||
| Mailing Address | PO Box 81088 Ottawa, ON K1P 1B1 | ||
| Wheelchair Accessibility | Unknown or Not Applicable - phone support and online resources only | ||
| Organization Email | response@ccts-cprst.ca | ||
| Website | www.ccts-cprst.ca | ||
| Social Media |  Twitter | ||
| Primary Executive | Howard Maker, Commissioner | ||
| Alternate Executive | Mary M. Gusella, Chair, Board of Directors | ||
| Service Details | |||
| Areas Served | Canada | ||
| Description | Independent organization dedicated to working with consumers and participating telecommunications service providers to resolve complaints relating to telecommunications services including: home telephone * long distance telephone services (including prepaid calling cards) * wireless phone services (including voice, data, and text) * wired and wireless Internet access services * white page directories, directory assistance, and operator services * other forborne (unregulated) retail telecommunications services Consumers must first contact the service provider to try to resolve problem directly * if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved * if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action Can address: complaints concerning: compliance with contract terms and commitments (but not the contract terms themselves) * billing disputes and errors (but not the price of the service itself) * service delivery, including installations, repairs, and disconnections * credit management including security deposits, payment arrangements and collections treatment Consumers can submit complaint online, by phone, fax, mail or email | ||
| Hours | Mon-Fri 9 am-8 pm | ||
| Fees | Membership - for participating service providers ; None - for public | ||
| Languages | English ; French | ||
| Funding | Fees | ||
| Service Level | (50) Non Profit | ||
| Indexing | |||
| Service Categories | Utility Company Complaints | ||
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