Commissioner for Complaints for Telecommunications Services

Site: Mailing Address

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Record #: BTN4820 Last Full Update: 02 May 2014
Agency and Service Names
Alternate NameCCTS
Contact Information
Toll Free Phone1-888-221-1687
TDD Phone1-877-782-2384
Social MediaTwitter Twitter
Agency Information
Agency DescriptionAn independent organization dedicated to working with consumers and participating telecommunications service providers to resolve complaints relating to telecommunications services including:  
* home telephone  
* long distance telephone services (including prepaid calling cards)  
* wireless phone services (including voice, data, and text)  
* wired and wireless Internet access services  
* white page directories, directory assistance, and operator services  
* other forborne (unregulated) retail telecommunications services 
Legal Status(50) Non Profit
Primary ExecutiveHoward Maker, Commissioner
Alternate ExecutiveMary M. Gusella, Chair, Board of Directors
Service Information
DescriptionConsumers must first contact the service provider to try to resolve problem directly.  
* if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved  
* if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action 
Handles complaints concerning: 
* compliance with contract terms and commitments (but not the contract terms themselves)  
* billing disputes and errors (but not the price of the service itself)  
* service delivery 
* credit management  
Consumers can submit complaint online, by phone, fax, mail or email 
HoursMon-Fri 9 am-8 pm
Areas ServedCanada
EligibilityNo restrictions
LanguagesEnglish ; French
FeesMembership - for participating service providers ; None - for public
Site Information
Located In CommunityOttawa
Mailing AddressPO Box 81088 
Ottawa, ON K1P 1B1
AccessibilityNot Applicable - phone support and online resources only
Taxonomy and Classification
Service CategoriesUtility Service Complaints