Commissioner for Complaints for Telecommunications Services

Site: Online and Telephone Service

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Record #: BTN4820 Last Full Update: 26 May 2015
Agency and Service Names
Alternate NameCCTS
Contact Information
Toll Free Phone1-888-221-1687
TDD PhoneToll free 1-877-782-2384
Fax1-877-782-2924
E-Mailresponse@ccts-cprst.ca
Websitewww.ccts-cprst.ca
Social MediaTwitter Twitter
Agency Information
Description (Agency)An independent organization dedicated to working with consumers and participating service providers to resolve complaints relating to telecommunications services including:  
* home telephone  
* long distance telephone services (including prepaid calling cards)  
* wireless phone services (including voice, data, and text)  
* wired and wireless Internet access services  
* white page directories, directory assistance, and operator services  
* other forborne (unregulated) retail telecommunications services
Legal Status(50) Non Profit
Primary ExecutiveHoward Maker, Commissioner
FundingFees
Service Information
Description (Service)Consumers must first contact the service provider to try to resolve problem directly.  
* if unsuccessful, CCTS will assist the consumer and service provider to get the issue resolved  
* if amicable solution is not possible, will analyze the complaint and provide views about its merit and the best course of action 
 
Handles complaints concerning: 
* compliance with contract terms and commitments (but not the contract terms themselves)  
* billing disputes and errors (but not the price of the service itself)  
* service delivery 
* credit management  
 
Consumers can submit complaint online, by phone, fax, mail or email
HoursMon-Fri 9 am-8 pm
Areas ServedCanada
EligibilityNo restrictions
ApplicationNot applicable
LanguagesEnglish ; French
FeesMembership - for participating service providers ; None - for public
Site Information
Located In CommunityOttawa
AccessibilityNot Applicable - telephone and online resource
Taxonomy and Classification
Service CategoriesDirectory Assistance ; Utility Service Complaints
Other Details
Source Database© Halton Information Providers