IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agenices or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).


Site: Burlington - West Service Counter

Service: ServiceOntario

Memos and Bulletins
Public Comments NOTE: As of July 1, 2020, red and white health cards will no longer be accepted 
It is now possible to renew your driver's licence online. To see if you are eligible visit Renew a Driver's Licence
Some driver and vehicle functions are not accessed through Service Ontario: 
* New drivers and renewal of class A, B, C, E & F licence, see DriveTest Centre here 
* Drivers 80 and older, see Senior Driver Renewal Program here  
* International Driver's Permit, see Canadian Automobile Association here 
* Snow Vehicle Operator's Licence (MSVOL), see Ontario Federation of Snowmobile Clubs here, however, snow vehicle permit (sticker) is provided by Service Ontario)
Contact Information
Office Phone Recorded information line 905-639-6691
Toll Free Phone Service Ontario 1-800-267-8097; 
Driver & Vehicle 1-800-387-3445; 
Health Card 1-888-376-5197
TTY Phone ServiceOntario 1-800-268-7095
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Agency Information
Description (Agency) Provides a single point of access on information to a variety of government programs and services for residents, visitors and businesses
Legal Status (30) Provincial Government
Funding Provincial ; Fees
Description and Service Details
Description (Service) ServiceOntario provides access to Ontario government information and services – online, in person and by phone 
The Burlington West Service Counter provides the following in person services: 
Accessible Parking Permits:  
* apply for accessible parking permit  
* change information on an accessible parking permit  
* renew accessible parking permit  
* replace accessible parking permit  
* for more information see here 
Copies of Records:  
* request commercial vehicle operator records  
* request driver's records  
* request motor vehicle record/abstract 
* request motorized snow vehicle record  
* request off-road vehicle record  
* request the most recent owner abstract (uncertified)  
* request vehicle abstracts (uncertified)  
Driver's Licenses:  
* change name on a driver's licence 
* change address on a driver's licence  
* driving instructor licence renewal  
* driving instructor licence replacement 
* pay defaulted driver fine and driver's licence reinstatement fee  
* reinstate driver's licence  
* renew a driver's licence  
* replace a driver's licence  
* replace a driver's licence while out of province  
* request a driver's abstract (uncertified)  
* retake a digital photo (driver's licence)  
Enhanced Driver's Licence:  
* convert an enhanced driver's licence to a regular driver's licence 
Motorized Snow Vehicle Permits:  
* replace a snow vehicle permit  
* request a snow vehicle permit  
* request a snow vehicle validation sticker  
Off-road Vehicle Permits:  
* replace an off-road vehicle licence plate  
* replace an off-road vehicle permit  
* request an off-road vehicle licence plate  
* replace an off-road vehicle permit  
Product Sales:  
* purchase gift certificates  
* request a used vehicle information package  
* request number plates for display  
Vehicle Permits and Plates:  
* change classification on a vehicle permit  
* change the address on a vehicle permit  
* change the name on a vehicle permit  
* change the status of a vehicle permit  
* order a licence plate with graphic  
* order a personalized licence plate  
* purchase a French slogan Ontario licence plate  
* register a vehicle  
* renew a licence plate sticker  
* replace a licence plate sticker  
* replace a vehicle permit  
* replace licence plate(s)  
* replace personalized licence plates  
* request a dealer/service licence plate  
* request a temporary vehicle registration sticker  
Health Card Services:  
* apply for an Ontario health card  
* change address on a health card  
* change name on a health card  
* renew a photo health card  
* replace a lost, stolen or damaged health card  
* replace red and white health card with a photo health Card Health Card Services: 
Health Care Services: 
* Healthy Smiles Ontario 
Organ and Tissue Donor: 
* donor registration 
Ontario Photo Card:  
* apply for an Ontario photo card  
* change information on an Ontario photo card  
* renew an Ontario photo card  
* replace an Ontario photo card  
* for more information, see here 
Commissioners of Oath 
OMVIC testing services
Hours Mon-Wed and Fri 9 am-5 pm * Thu 9 am-7 pm * Sat 9 am-1 pm * call to confirm hours on public holidays
Areas Served Burlington ; Waterdown
Eligibility Ages: 16 year(s) and up
Application Drop in, with appropriate supporting documents (call ahead or see website) * many forms can also be completed and submitted online
Languages English
Fees Service ; fees vary * will accept Visa, MasterCard, debit, cash or certified cheque
Site Information
Site Location Tyandaga * Opposite the Silver City movie theatre (note: Service Ontario is in a different unit from the DriveTest Centre)
Located In Community Burlington
Address & Map
Burlington Power Center (Sobey's Plaza)
1250 Brant St, Unit 9a
Burlington, ON L7P 1X8
View Google Map
Intersection Brant St and North Service Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Disabilities ; Government / Legal ; Income Programs
HCSD Sub Heading Community Legal Services ; ID (Identification) ; Parking Permits for People with Disabilities ; Social Assistance
Service Categories Commissioner of Oaths ; Disability Parking Permits ; Driver Licences ; Driving/Accident Records ; Identification Cards ; Motor Vehicle Registration ; Organ Donor Cards/Registries ; Provincial/Territorial Government Information Services ; Provincial/Territorial Health Insurance

Agency Overview

Similar Service(s)

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.