Burlington. Transit

Service: Handi-Van (Para-Transit)

Contact Information
Office Phone 905-639-5158
After Hours Phone Pager 905-528-6774 #96787
Fax 905-335-7878
Website www.burlingtontransit.ca
Social Media Twitter Twitter: twitter.com/BurlONTransit
Primary Contact Cathy Osgood, Dispatcher/Scheduler
Alternate Contact Kathy Baijan, Dispatcher/Scheduler
Site Information
Located In Community Burlington
Address & Map
3332 Harvester Rd
Burlington, ON L7N 3M8
 
View Google Map
Intersection Walkers Line and Harvester Rd
Physical Access Fully Accessible
Agency and Service Names
Alternate Name Handivan (Para-Transit)
Agency Information
Legal Status (10) Local Government
Primary Executive Sue Connor, Director of Transit
Description and Service Details
Description (Service) A specialized service operated by Burlington Transit for those unable to use conventional transit service due to a disability and who have been approved as users of the service. 
 
* Connects to Hamilton DARTS at Joseph Brant Hospital (for more information on DARTS see separate record here)  
* Connects to Oakville Care-A-Van at Lakeshore Place Retirement Home, Lakeshore Rd and Hampton Heath (for more information on Care-A-Van see separate record here). 
* Fares are the same as for regular Burlington Transit, see here
 
Options to book a trip in Burlington include: 
* Interactive Voice Response (IVR): an automated telephone booking system that allows customers to book trips to any of their last 10 used addresses in Burlington 
* speak with a live attendant 
* Web Booking: an online booking system where customers can book trips for any destination in Burlington 
 
Note: Each municipality's para-transit bookings are separate, contact each of the services directly to arrange a trip across borders.
Hours Office Mon-Fri 8 am- 5 pm 
Service Mon-Fri 5 am-1 am * Sat 7 am-1 am * Sun 7 am-9 pm 
Interactive Voice Response and Web Booking Mon-Sun
Areas Served Burlington - with connections to Hamilton DARTS and Oakville Care-A-Van
Eligibility Those unable to use conventional transit service due to a disability and who have been approved as users of the service.
Application There is a single application process for Para-Transit services in Burlington, Oakville and Milton (applications for all 3 are processed by Oakville Transit) * you may apply for each of these communities with one application form by selecting the service provider(s) you require  
 
1. Application form is available: 
* at downtown Transit Terminal, 430 John St  
* at Transit Administration Office, 3332 Harvester Rd  
* by calling Handi-van at 905-639-5158 or BusLINE 905-639-0550 to have one mailed to you  
* online using auto-fill form and printing online form 
http://www.oakvilletransit.ca/docs/ot-care-a-van-application.pdf 
2. Application forms must be completed and signed by you and your health care professional (completion of the application form does not guarantee eligibility).  
 
3. Return completed form to: 
Para-Transit Application Office 
c/o Oakville Transit 
1225 Trafalgar Road 
Oakville, ON L6H 0H3 
 
Fax: 905-338-4166 
mobility@oakville.ca 
 
4. Applications will be reviewed within 14 calendar days from date of receipt of a fully completed application form.  
If approved, eligibility will be granted on an unconditional, conditional or temporary basis * once approved, you will be contacted by mail and assigned a registration number.
Languages English
Fees Service - same as fares on regular transit ; For fares, see here
Categories and Classification
Service Categories Disability Related Transportation ; Local Bus Services

Agency Overview


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