Canada. Canada Revenue Agency

Site: Kitchener - Kitchener / Waterloo Tax Services Office

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Record #: ACT0905 Last Full Update: 16 Mar 2015
Memos and Bulletins
Public CommentsEffective October 1, 2012 payment and enquiry counter services are no longer provided at this location. An external drop box is available for correspondence and payments.  
 
* if this is the closest Tax Service Office to your home, your Tax Centre is Summerside 
Agency and Service Names
Alternate NameCRA
Contact Information
Toll Free PhoneTIPS automated information 1-800-267-6999;  
Individual income tax 1-800-959-8281;  
Telerefund 1-800-959-1956;  
Businesses, self employed individuals 1-800-959-5525;  
Canada Child Tax Benefit, Universal Child Care Benefit 1-800-387-1193;  
GST/HST credit for individuals 1-800-959-1953;  
Provincial programs for Ontario (PPO) 1-877-627-6645;  
Payment arrangements 1-888-863-8657;  
e-services Helpdesk for individuals 1-800-714-7257; outside Canada and the United States call collect 1-613-940-8530;  
e-services Helpdesk for businesses 1-877-322-7849; outside Canada and the United States call collect 1-613-940-8528;  
Charities Client Assistance 1-800-267-2384; 
 
International Tax Services Office -  
See website for numbers 
 
TDD Phone1-800-665-0354;  
E-service Helpdesk 1-888-768-0951
Fax519-579-4532
Websitewww.cra-arc.gc.ca/
Social MediaRSS RSS, Twitter Twitter, YouTube YouTube
Agency Information
Description (Agency)Administers tax laws for the Government of Canada and for most provinces and territories, and various social and economic benefit and incentive programs delivered through the tax system.
Legal Status(40) Federal Government
FundingFederal
Service Information
Description (Service)* effective October 1, 2012 payment and enquiry counter services are no longer provided at this location  
* an external drop box is available for correspondence and payments  
* drop boxes are typically emptied of their contents twice daily (more frequently during the personal tax filing season)  
* contents are stamped by mail operations the same day they are received  
* for the first clearance each morning items are date stamped with the previous day's date  
 
Representatives are available by appointment only: 
call 1-800-959-8281 for individuals * 1-800-959-5525 for business and self-employed * TTY 1-800-665-0354 
 
 
HoursIndividual income tax enquiries:  
* telephone agents are available Mon-Fri (except holidays) from 9 am-5 pm (local time)  
* from February 16 to April 30, 2015, telephone agents will be available Mon-Fri (except holidays) from 9 am-9 pm (local time) weekdays, and from 9 am-5 pm (local time) on Saturdays (except Easter weekend)  
 
Automated telephone information service Mon-Sun 24 hours  
In person service is only available by appointment * call 1-800-959-8281 for individuals * 1-800-959-5525 for business and self-employed * TTY 1-800-665-0354 
 
Areas ServedWaterloo Region ; Wellington County
EligibilityNo restrictions
LanguagesEnglish ; French
FeesNone
Site Information
Located In CommunityKitchener
Address & Map
166 Frederick St
Kitchener, ON N2G 4N1
IntersectionFrederick St and King St E
AccessibilityFully Accessible
Taxonomy and Classification
Service CategoriesGeneral Federal Income Tax Information ; Tax Forms
Other Details
Source Database© Halton Information Providers